Overview

All new Managers must have coaching skills as an essential element in their management toolbox. Managers who consistently utilize coaching skills have more effective teams, higher morale, and better bottom-line results. Organizations with a coaching culture have high levels of retention of key people, better customer service, and higher productivity. 

Why you should Attend

Employees who have received coaching report:

• Improved working relationships 
• Increased ability to deal with conflict
• Improved performance when dealing with business challenges

Areas Covered in the Session

Course Objectives: In this hour long webinar you will firmly establish and expand your coaching skills. This course focuses on developing coaching skills and competencies using the GROW model. You will integrate a coaching approach into your current management style in order to assist others in executing focused actions that increase their productivity, growth, impact and results.

Learning how to be an effective coach is rewarding professionally, and impacts the  bottom line. 

Course Outline:

• What is Coaching and What It Is NOT
  • Develop a coaching mindset that will allow you to create results in others  
  • Learn the difference between coaching and managing, and identify when both should be used
  • Explore characteristics of good coaches 
• Core Coaching Skills
  • Active Listening to close the gap between what the speaker said and your interpretation of what you heard
  • Learn three levels of active listening and create alignment through the creation of a shared agenda
  • Identify and learn how to ask powerful questions that increase performance, deepen learning and increase fulfillment in others
• Coaching Framework and Implementation
  • Use the GROW model for effective coaching
  • Prepare for an effective coaching conversation
  • Learn how to steer employees to focus their behaviors and actions in the direction you determine as most productive

Who Will Benefit

• Managers 
• Professionals
• All